Privacy Policy fl888

1. Introduction

fl888 ("we", "our platform" or "fl888.one") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy is written to explain our practices regarding the collection, processing, storage and disclosure of personal information obtained when you register, log in and use the fl888 platform.

By registering as an fl888 member or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform immediately.

This Privacy Policy applies to all fl888 users regardless of the access method used, whether through a web browser, mobile application or any other method provided by our platform.

2. Personal Information We Collect

During the registration process and use of the fl888 platform, we may collect various types of personal information from you. This information is required to enable us to provide services that are safe, orderly and in accordance with regulatory requirements.

3. How We Use Your Information

The personal information we collect is used solely for legitimate purposes related to providing fl888 services. We do not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

• Processing new account registrations and verifying member identities based on applicable international licensing requirements
• Managing and processing financial transactions including deposits via Touch 'n Go, DuitNow, FPX online banking, ShopeePay and crypto assets (USDT, BTC, ETH), and withdrawals to member accounts
• Providing effective customer support in Malay and English through Live Chat and email
• Sending important account-related information such as security notifications, policy updates and transaction confirmations
• Monitoring platform activity to detect and prevent fraud, money laundering and violations of our terms of service
• Complying with legal and regulatory obligations applicable to our platform's operations
• Improving service quality, platform performance and the overall member experience
• Enforcing responsible gambling measures and supporting the wellbeing of our members

4. Legal Basis for Data Processing

fl888 processes your personal information on the following bases recognised under international data protection frameworks:

• Contract Performance: Processing required to fulfil our obligations to you as a platform member, including account management and transactions
• Legitimate Interests: Processing required for fraud prevention, system security and service improvement purposes
• Legal Compliance: Processing required to meet regulatory obligations, including identity verification and financial reporting requirements
• Consent: For any processing that requires your specific permission, we will obtain clear consent that can be withdrawn at any time

5. Disclosure of Information to Third Parties

fl888 does not sell or trade your personal information. However, in certain circumstances, we may need to share information with the following parties:

• Payment Service Providers: E-wallet providers, banking services and payment platforms that process your financial transactions on our behalf
• Technical Service Providers: Third-party companies that support our platform's technical infrastructure, subject to strict confidentiality agreements
• Regulatory Bodies and Law Enforcement: Competent authorities when we are required to do so by law or court order
• Affiliated Companies: Entities within the same group of companies, subject to equivalent privacy protections

In all of the above circumstances, we ensure that only the minimum necessary information is shared, and the receiving party is bound by adequate confidentiality obligations.

6. Data Security Measures

fl888 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.

• Data encryption during transmission using industry-standard SSL/TLS protocols
• Storage of passwords in hashed form that cannot be decrypted by any party
• Two-factor authentication (2FA) available for all member accounts
• Continuous monitoring of suspicious activity by our security team
• Strict internal access controls — only authorised staff may access member personal information
• Regular security audits and penetration testing to identify and address system vulnerabilities

7. Information Retention Period

fl888 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by legal and regulatory obligations.

• Account records and identity information are typically retained throughout the period your account is active and for a set period after account closure to meet legal obligations
• Financial transaction records are retained in accordance with applicable financial reporting and anti-money laundering requirements
• Technical log and activity data are retained for a shorter period based on operational and security needs
• Once the retention period ends, your data will be securely deleted or anonymised

8. Your Rights Regarding Personal Information

As an fl888 member, you have the following rights regarding your personal information. We are committed to processing every request transparently and within a reasonable timeframe.

• Right of Access: You may request a copy of the personal information we hold about you
• Right of Rectification: You may request correction of information that is inaccurate or incomplete
• Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to our legal obligations
• Right to Restrict Processing: You may request that we restrict the processing of your data in defined circumstances
• Right to Object: You may object to the processing of your data for certain purposes
• Right to Data Portability: You may request your data in a machine-readable format
• Right to Withdraw Consent: For processing based on consent, you may withdraw that consent at any time

To submit any request relating to the above rights, please contact our support team via Live Chat or email at [email protected]. We will endeavour to process your request within the timeframe set by applicable regulatory requirements.

9. Cookies and Tracking Technologies

The fl888 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

• Essential Cookies: Required for core platform functions such as login sessions and security — cannot be disabled
• Functional Cookies: Store your preferences such as language and display settings for convenience on return visits
• Analytical Cookies: Help us understand how users interact with the platform for improvement purposes
• Security Cookies: Detect suspicious activity and protect your account from unauthorised access

You can manage or block certain cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the fl888 platform.

10. Age Limit and Protection of Underage Users

fl888 services are strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

During the registration process, fl888 implements strict age verification procedures. If we find that information has been provided by someone below the required age, the account will be closed immediately and the relevant information will be deleted in accordance with legal requirements.

11. Changes to This Privacy Policy

fl888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes made will take effect as soon as the updated version is published on this website.

We will notify you of any significant changes through in-platform notifications or by email to the address registered in your account. We encourage you to review this page periodically to ensure you are always aware of how we protect your information.

Your continued use of the fl888 platform after any changes are published constitutes your acceptance of the updated terms.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by fl888, please do not hesitate to contact us.